Firm Name: Creation Consumer Finance Limited
Period covered in this report: 1 January 2024 – 30 June 2024
| Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks | % upheld | Main cause of complaints opened | |
|---|---|---|---|---|---|---|---|
| Insurance & pure protection | 0.0000 per 1,000 policies in force | 0 | 0 | 0.00% | 0.00% | 0.00% | N/A |
| Fixed term agreements | 2.6291 per 1,000 accounts |
6333 |
4554 | 7.36% | 74.18% | 29.34% | Product Disclosure Information |
The above figures are for Creation Consumer Finance Limited only and are taken from statistics reported to the Financial Conduct Authority for period 1 January 2024 – 30 June 2024.
Creation Consumer Finance Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website www.fca.org.uk or by calling the Financial Conduct Authority on 0800 111 6768. If you have a question about your Creation Finance Agreement or Creation Credit Card, please visit our Contact Us page.
Reviewed: 7 November 2024