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We offer flexible ways for you to make payments to your account

Find out more

If your card has been lost or stolen, to protect your account from fraud, contact us immediately.

You can call us on:

United Kingdom: 0800 783 5881
From overseas: +44 121 817 7280

If you're a journalist and want to get in touch or find out more about Creation, you can contact us directly.

mediaenquiries@creation.co.uk

Please note this is for media enquiries only. If you are a customer please contact us here

Discover more about our innovative finance solutions and how they could help you grow your business on the BNP Paribas Personal Finance UK website.

How can we help?

The quickest way to get in touch with us is to email us through your Online Account Manager. This helps us to resolve your query faster.

Want to talk to us?

Email customer enquiries 

If you are using an existing customer, please contact us directly using 'My Account' in your Online Account Manager

Creation Loan customers 

T: 0371 402 3419

Opening Times
Mon - Fri:
8:30am - 5:30pm
Saturdays: 8:30am - 5:00pm
Sundays: Closed

Insurance customers (incl. motor)

T: 0371 376 9200

Opening Times
Mon - Fri:
8:30am - 5:30pm
Saturdays: Closed
Sundays: Closed

Credit Card customers

T: 0371 376 9214

Opening Times
Mon - Fri:
8:30am - 5:30pm
Saturdays: 8:30am - 5:00pm
Sundays: Closed

Personal Finance customers

T: 0371 402 8905

Opening Times
Mon – Fri:
8:30am – 5:30pm
Saturdays: 8:30am – 5:00pm
Sundays: Closed

Motor Finance customers 

T: 0371 512 1983

Opening Times
Mon - Fri:
8:30am - 7:00pm
Saturdays: 9:00am - 6:00pm
Sundays: 10:00am - 4:00pm

Write to us

Creation Customer Enquiries
Chadwick House
Blenheim Court
Solihull
B91 2AA

Signed applications should be returned to:
Creation Consumer Finance Limited, PO Box 14455, Birmingham, B25 9ER

Join our team!

If you're interested in joining our winning team, recognised as a UK Top Employer business, view our current job opportunities on our corporate website BNP Paribas Personal Finance.