How we protect you
If things go wrong
Simple security steps
Anti-fraud safety tips
If we think a transaction is suspicious, you’ll receive a fraud alert from Creation by text asking you to confirm if you’re using your Credit Card to make the purchase.
The text message will only ever be either from “Creation” or +44 7366731432.
If the details from the text message match your transaction, reply YES. If you don’t recognise the transaction, simply reply NO, and you’ll be able to contact our Fraud Team for support.
It’s really important we have your most recent mobile number on our records. If you need to update yours, please log in to your Online Account Manager.
When you shop online or access your Online Account Manager, you may receive a One-Time Passcode from Creation. If you receive an unexpected One-Time Passcode, it’s likely to be fraud. Please do not share your One-Time Passcode with anyone including Creation staff, in any circumstances to keep your account safe.
Instantly freeze and unfreeze your card in the Creation Credit Card App – download it today on the App Store or Google Play.
Securely change your personal details, manage your Credit Limit, set up text or email alerts to keep track of your account, contact us securely and much more via your Online Account Manager – log in or register today.
We’ll never ask you for your password
Check the domain name of the email sender
Research the seller before buying online
We’ll never ask you to move money to a ‘safe’ account
If in doubt, call the organisation’s official number directly and confirm if the message you received was from them
Scams will urge you to act now and threaten you with warnings
If you don’t recognise a transaction or haven’t received what you paid for, visit our Credit Card Transaction Dispute page for guidance on what you can do next.
If you suspect fraudulent activity on your account, you can contact us on 0371 3761489*. Please use this number for fraud queries only; if you have any other questions, we will transfer your call to Customer Services.
Visit Take Five – a national campaign that gives straight-forward, impartial advice to help prevent fraud and to find out more about how to protect yourself and your account.
