The Creation Finance App
Here’s an overview of how a Creation customer might use the new Creation Finance App.
A Creation customer wants to buy a new top of the range television. The Creation customer decides to visit the Currys website and finds a TV they’d like to purchase.
The TV is available on a Buy Now Pay Later^ promotion, which is available on selected purchases when you have a Currys Your Plan account. Having an affordable option to spread the cost is a great option for some people who want to spread the cost of a large purchase.
The customer decides to purchase the television and open a Currys Your Plan account to help spread the cost. Once the customer makes the purchase, they will receive some information about their new Currys Your Plan account in a welcome email. The customer will see that they can manage their account with the Creation Finance App, the main features of the App and how this can benefit Currys Your Plan customers is shown below:
The Creation Finance App
When a customer logs in to the App, it will show – at a glance – how much available credit the customer has to spend with Currys in-store or online, the account number, the credit the customer has used so far, and the monthly payment amount to be taken by Direct Debit.
In the plan details section the customer will see a further four handy sections:
Dashboard
The dashboard gives a customer an overview of their account and further options on how to use it. Customers can explore a new plan and check to see if they’re eligible for a credit limit increase.
Payments & Direct Debits
Not only is this a really useful way to see when the next payments are due, they can also make other changes to their payments without having to contact Creation. For example, a customer can change the account that their Direct Debit come from, or the date that they’d like the payments to come out on. There’s also the option to make extra payment through the App, to reduce the monthly payments or reduce the number of months left to pay off their purchase.
Inbox
Simply, a place where a customer can review all their monthly account statements.
More
This is where a customer can update marketing preferences and passcode, as well as access FAQs and their terms and conditions.
Having an App is so much easier than logging into a website. With a 6-digit passcode or biometrics to log in, the App is secure but also easy to access when needed to check the account quickly. There’s also an added security feature that times out when it has been inactive for a few minutes.
The App design is clean, simple, and modern, so it’s easy for a customer to navigate and find what they’re looking for with just a few taps.
We want all of our customer’s experience of the App to be: simple, transparent, and accessible.
Download the Creation Finance App here
